Refund policy

Refund & Replacement Policy

At blisscart.store, customer satisfaction is important to us. Please read our Refund & Replacement Policy carefully before making a purchase.

1. Return Policy

We offer a 3–7 day Replacement Policy for products that are damaged, defective, or incorrectly delivered.

To request a replacement, please contact us within 3–7 days of delivery. You may be asked to provide clear photos and/or an unboxing video of the product for verification before your request is approved.

To be eligible for a return, the item must be:

  • Unused and unworn
  • In original condition
  • With tags and original packaging
  • Accompanied by proof of purchase (receipt/order ID)

To initiate a return, contact us at: helpcenter48h@gmail.com

Returns sent without prior approval will not be accepted.

2. Replacement Policy

We offer a 3-7-day replacement policy for the following cases only:

  • Wrong item received
  • Damaged item received
  • Defective product received

Important:
You may be asked to provide clear photos and/or an unboxing video of the product for verification before your request is approved.

3. Non-Returnable / Non-Replaceable Items

Returns or replacements are not accepted for:

  • Size-related issues
  • Personal preferences (design, color, quality expectations)
  • Used, washed, or customer-damaged products
  • Products without original packaging
  • Sale items
  • Gift cards
  • Personalized/custom products
  • Health & personal care products
  • Perishable goods (food, flowers, plants)
  • Hazardous or flammable items

4. Eligibility for Replacement

To qualify for replacement, the product must be:

  • Unused and unworn
  • In original condition
  • Packed with original box and accessories
  • Reported within 24 hours of delivery

Our team will review the submitted photos/videos and determine eligibility.
The company’s decision will be final.

5. Refund Policy

Refunds are provided only in exceptional cases such as:

  • Order delayed for multiple weeks
  • Customer repeatedly receives wrong or damaged products
  • Order cancellation approved by support team

Approved refunds are processed via:

  • UPI
  • Bank Transfer / Net Banking

Refund processing time: 7–15 business days after approval.

If more than 15 business days have passed after refund approval, contact us at helpcenter48h@gmail.com.

6. Prepaid Orders

For prepaid orders:

  • If delivery fails due to customer unavailability or incorrect address, refund will be processed after deducting shipping charges.
  • Shipping charges are non-refundable.

7. Return / Replacement Process

To request a return or replacement, email us at helpcenter48h@gmail.com and share:

  • Order Number
  • Registered Mobile Number
  • Product Photos
  • Invoice Photo
  • Opening Video

Our support team will review your request.

If approved, return pickup will be arranged (subject to courier availability).

8. Return Shipping

If reverse pickup is unavailable in your area, you may need to ship the product back manually.

Replacement or refund will be processed only after:

  • Product is received by us
  • Product passes inspection

Return Address: 278 dadu Dayal nagar Kalyan pura 302020

9. Damaged Package

Please inspect your package immediately upon delivery.

If the package appears damaged or tampered:

  • Record opening video
  • Take photos
  • Contact us within 24 hours

10. European Union Orders

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days, without giving any reason.

The item must remain unused and in original packaging with proof of purchase.

11. Contact Us

For refund or replacement assistance:

Email: helpcenter48h@gmail.com
Website: blisscart.store